This component consists of five modules. These modules cover the areas where PY students will be expected to work on at their professional positions depending upon their organizations.
- CPW1 – Performance in business meetings
One of the best skills you can have as a working professional is the ability to run an effective business meeting. This module will teach you skills related to participating in meetings. You will learn how to arrange, perform in, and conclude meetings. The goals of this module are to enable you to participate effectively in formal meetings at your workplace specifically focusing on how to write agendas, meeting minutes and reports as an outcome of a meeting. As part of this module, you will have an opportunity to develop your performance in business meetings through role plays with your peers and receive feedback from the group.
- CPW2 – Workplace communication
Successful people (more often than not) have excellent workplace communication skills. Whether you work at the front end or back end, effective communication skills are critical to influencing others, building trust, rapport, and improving relationships/results. This module will help you understand the importance of effective workplace communication skills, techniques and communication strategies essential for performing or dealing more effectively in the workplace while developing your potential for professional success.
This module will provide you with in-depth knowledge and skill building in the planning, preparation and delivery of truly engaging presentations. You’ll learn how to use specific tools and techniques for presentation creation and delivery which will enable you to conduct powerful presentations that engage your audience throughout. As part of this module, you will have an opportunity to develop and present to your peers and receive feedback from the group.
Reports. We all need to write them, but how do you make yours stand out? In this module, you will learn how to produce effective high-quality reports and documents. Explore step by step everything you should consider to make your reports credible, well organised and clearly presented – including how to plan, research, structure and display your information to best engage your audience. This module requires you to write a business report and to write emails. The skills you learn are essential and will be used on a daily basis in your careers. Often colleagues and clients make their first contact via email and the initial impression of the person is created by that email. Employers have high expectations of written documents; expecting error-free reports using a logical structure, correct grammar, spelling and punctuation. (This module is possibly the most challenging part of the course and requires participants to improve their written English, whilst communicating in a business environment).
- CPW5 – Reporting to managers
Reporting to the manager/management team on important information on either your team, the business status or its progress is likely to be the requirements in your workplace in the future if not already. This module will discuss how vital it is to report on updated, complete, accurate, and factual information, as this will impact on all the decisions of the business. For example, your manager demands you report on a weekly basis: a painstaking weekly exercise in MS Excel or MS PowerPoint, or both. It easily takes up to a few hours every week to produce and share the report. The format your manager provided doesn’t reflect your team’s efforts and progress very well. Once completing this module this no longer will be an issue.